At Pascal Landscape, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process to provide you with peace of mind. Please carefully review our return and refund policy below.

1. Returns

We accept returns on most products within 14 days of receiving your order. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Products that are damaged, used, or without original packaging will not be eligible for a return.

To initiate a return:

  • Contact us within 14 days from the date you received your order.
  • Please email us at [email protected] with your order details and the reason for the return.
  • We will provide instructions on how to return your product, including the return address.

2. Refunds

Once we receive and inspect your returned product, we will notify you via email regarding the approval or rejection of your refund. If your return is approved, we will process your refund within 7-10 business days.

Please note that refunds are issued to the original payment method used at the time of purchase. Since we only offer Cash on Delivery (COD) as a payment method, refunds will be processed via cash.

Important Points:

  • Shipping fees are non-refundable.
  • If you received free shipping on your order, the original shipping cost will be deducted from your refund amount.

3. Exchanges

We do not offer direct exchanges. If you would like to exchange an item for a different product, we recommend processing a return for the unwanted item and then placing a new order for the replacement item.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a return and offer a full refund or a replacement. Please provide clear photos of the damaged or defective item in your initial communication with us.

5. Non-Returnable Items

The following items are non-returnable:

  • Products that have been opened, used, or altered in any way.
  • Customized or personalized items (if applicable).

6. Contact Us

If you have any questions regarding our return and refund policy or need assistance, please contact our customer service team [email protected].