At Pascal Landscape, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied, please review our return and refund guidelines below.
1. Eligibility for Returns
You may request a return if:
- The product arrives damaged
- The product is defective
- You received the wrong item
All concerns must be reported within 3 days of delivery.
2. Return Conditions
To qualify for a return:
- The item must be unused
- The item must be in its original packaging
- All included accessories must be returned
3. Return Process
To initiate a return, contact us at:
📩 [email protected]
Include your name, order number, and clear details about the issue.
Once your request is reviewed, our team will guide you through the next steps.
4. Refunds
Refunds are issued only after we receive and inspect the returned item.
The refund method will match the original payment method used during delivery (Cash on Delivery customers will receive their refund through a suitable offline method).
5. Non-Returnable Items
Products that are intentionally damaged or show signs of misuse are not eligible for returns or refunds.