At Pascal Landscape, we strive to offer a seamless shopping experience, and that includes a transparent and efficient shipping process. We want to ensure that your order reaches you safely and as quickly as possible. Below is an overview of our shipping policy:
1. Shipping Method
We currently offer Cash on Delivery (COD) as our payment method, and your order will be shipped via reliable delivery partners. We take great care to ensure that the shipping process is smooth and efficient.
2. Shipping Charges
Shipping charges are calculated based on the weight and size of your order, as well as the delivery address. The shipping cost will be clearly displayed during the checkout process before you finalize your purchase. We offer competitive rates to ensure you get the best value for your delivery.
3. Order Processing
All orders are processed and dispatched within 1-2 business days of receiving your order. You will receive an email notification when your order has been dispatched, including tracking details where applicable.
4. Delivery Confirmation
Once your order is shipped, you will receive a confirmation email with tracking information (if available) to help you track the progress of your shipment. Please check your email for this information and monitor your delivery status.
5. Changes to Shipping Information
If you need to update your shipping details after placing an order, please contact us as soon as possible at [email protected]. We will make every effort to accommodate changes, but once your order has been processed or shipped, we may not be able to modify the shipping information.
6. Missing or Lost Packages
In the unlikely event that your package is lost or goes missing, please contact our customer support team immediately at [email protected]. We will investigate the issue and work with the delivery partner to locate your package.
7. Return Shipping
If you need to return an item, the return shipping will be your responsibility unless the product is damaged or defective. Please follow the instructions outlined in our Refund and Return Policy for more details on the return process.
8. Customer Support
If you have any questions or concerns regarding shipping, please feel free to reach out to us at [email protected].